Frequently Asked Questions (FAQs)
Using the Videos:
How do I access the videos after purchase?
Once you complete your purchase, you will receive an email with a link to access the videos. You can also log in to your RUM SANDS account and navigate to the "My Courses" or "My Library" section to find your purchased content.
Can I download the videos?
Currently, our videos are available for streaming only. We do not offer download options to ensure that content is used in accordance with licensing agreements and to protect intellectual property.
Can I watch the videos on multiple devices?
Yes, our videos are compatible with most devices, including computers, tablets, and smartphones. You can stream content from any device with an internet connection using popular web browsers or our mobile app.
Is the content available in Arabic?
Yes. While the website interface is in English, the educational content is primarily in Arabic, especially for Islamic studies and visual learning.
Can I change the website language?
Currently, the interface is available in English only. We are working on adding Arabic support soon.
Will my progress in lessons be saved?
Your progress is automatically saved when you're logged in, allowing you to resume anytime.
Buying the Videos:
How do I purchase a video?
Browse our catalog, select the video you’re interested in, and click the "Buy Now" button. Follow the prompts to complete your payment through our secure checkout process.
What payment methods do you accept?
We accept major credit and debit cards, including Visa and Mastercard, through our secure payment gateway.
Are there any additional fees when paying?
We do not charge extra fees. However, your bank or card provider may apply transaction fees depending on your location.
Can I preview the video before purchasing?
Yes, we provide video previews or sample clips on our platform to give you an idea of the content before you make a purchase.
Are there any discounts or promotions available?
We occasionally offer discounts and promotions. To stay updated on our latest offers, sign up for our newsletter or follow us on social media.
Can I purchase a video as a gift?
Yes, you can purchase videos as gifts. During the checkout process, select the "Gift" option and provide the recipient’s details. They will receive an email with instructions on how to access the video.
Do you offer bulk purchase options or educational licenses?
Yes, we offer bulk purchase options and educational licenses for institutions. Contact our sales team at sales@rumsands.com for more information and to discuss your requirements.
Payments & Account:
Is there a refund policy?
Refunds are only granted in cases of verified technical issues. For full details, please refer to our Refund Policy.
How long does it take to process a refund?
Refund requests are reviewed within 14 business days. You will be notified via email once your request is processed.
Is my payment information secure?
Absolutely. We use industry-standard encryption and partner with trusted payment gateways to ensure your data is protected.
What happens if I forget my password?
If you forget your password, use the "Forgot Password" link on the login page to reset it. Follow the instructions sent to your email to create a new password.
I didn’t receive a confirmation email. What should I check?
Please verify your spam/junk folder. If you still haven’t received it, contact support for assistance.
Can I contact support if I face issues?
Yes. You can reach our support team at support@rumsands.com or through the contact form on the website. We aim to respond within 24 hours.
Privacy & Legal:
How is my personal data used?
Your data is used solely to enhance your learning experience, in accordance with our Privacy Policy.
What law governs the use of this website?
This platform is governed by the laws of the Hashemite Kingdom of Jordan and the Kingdom of Saudi Arabia.